Give your merchant the kind of support they deserve - INSTANT!

Simply one of the most effective merchant retention tools available and we have the numbers to back that up!

Faster Support!
It's not just twice as fast as calling on the phone, Online Instant Support simply has no comparison to typical phone support. Your merchant NEVER waits for a support person. They are immediately in touch with someone who can instantly help or answer their questions. Instant Support allows us to chat and help more than one person at a time so your merchant never get stuck on hold and they never have to leave a voice mail!

Screenshots & Video Tour

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Features

Simple to Use!
Just click the button and choose one of the available support people and begin an instant chat session. Merchants get answers to their questions without ever picking up the phone!

Two-Way Screen Sharing!
Need to show us what's happening on your screen or a problem with your browser interacting with our system? With a single click we can share screens and demonstrate a new feature or function and even help your merchant fix a browser or computer setting. The old saying "A picture is worth a thousand words." couldn't be more true as when supporting software users.

Rate our Support!
After each support session, your merchant can give us a quick thumbs up or thumbs down as to whether we helped them or not! They can tell us honestly and immediately whether we are doing a great job or really need to improve in an area.

Real-time support reporting allows us to be as responsive as possible to our customer's needs. It helps pin-point trends that allow us to turn a potentially serious issue into a positive experience for all your merchants.